When our clients sign up with us, they want their EDI to be taken care of, but at the same time they want to have some say in the modifications made,” says Hoyle. Owing to this demand, B2BGateway offers tools which streamline the EDI process, allowing customers to keep a constant vigil on any updates or enhancements made. The company offers a client portal in their website, giving customers instant access to current statuses and progress in a particular project. Firmly believing that a well informed client is a happy client, B2BGateway conducts several webinars every month to educate existing customers as well as the public on complex EDI functionalities.
Often a common challenge with EDI is changes made in the ERP system, without the knowledge of the service provider, causing the EDI to fail. In one instance, a B2BGateway client faced a mismatch in invoices, that weren’t transferred from the customer’s system to the trading partners. “On interrogation of our internal system, we realized that the client had made updates to their ERP without informing their B2BGateway Support Engineer.
We offer tools which streamline the EDI process, allowing customers to keep a constant vigil on any updates or enhancements
Meeting a client’s need against all odds is one of the things that truly sets B2BGateway apart from the pack. After transferring a customer’s data into their system, B2BGateway disassembles and saves it in a standard internal format. Having all of the data tagged and accessible, B2BGateway is able to convert the data into any format to meet the customer's needs. “At B2BGateway, we believe in developing services, while our competitors believe in selling services,” states Hoyle.
Always focusing on the quality of their products Hoyle says that, “We strive to be the best in the industry.” Over the past years, to accommodate an effective setup and easy resolution of production issues, B2BGateway has built different departments and groups in hierarchical structures. In the near future, the company plans on rolling out a system where customer service agents can use certain tools to implement code changes. This will bring down the set up and maintenance times significantly.