Prasad V Lokam, CEORegardless of whether the economy is growing or shrinking, businesses do and will go through a number of changes–mergers, acquisitions and restructuring are all part of modern business life. All of these things can be a logistical nightmare if not handled correctly and naturally. Miracle Software Systems, founded in 1994, has extensive expertise in helping businesses that are undergoing a big change such as a merger and bring their new products into the market quickly following the event. Miracle helps organizations to face the dilemma of safeguarding investments versus a rip and replace strategy. “Miracle’s extensive experience with migration and consolidation of platforms and applications help companies grow through the pains of acquisitions,” says Prasad V Lokam, CEO at Miracle Software Systems.
Miracle has assisted many businesses to continue smooth operations during a period of transition, offering the services such as IT consulting and staff augmentation, outsourcing and multitasking, application development, maintenance and support (ADMS), application reengineering/ legacy modernization, upgrades to existing technology infrastructure, quality assurance, and help desk services.
Today, more than ever before, businesses demand global vision, an in-depth understanding of the customer and supplier and flexible scalable solutions that offer the highest possible returns on IT investment. Miracle helps businesses bring it all together with its comprehensive IT skills and capabilities. The company offers and manages groundbreaking software solutions spanning a range of technology platforms.
What sets Miracle apart is that they specialize in logistics rather than offering it as a sub-service of a wider program.
Offers and manages groundbreaking software solutions spanning a range of technology platforms
They also offer a 24/7 program of maintenance and support to their customers worldwide–adapting to the needs of their clients and being sensitive to local requirements. The company’s strategy is to focus on delivering solutions to clients by adopting service oriented architecture (SOA) so as to enable easy adoption of Business Process Management (BPM) allowing clients to safeguard previous IT investments through reuse.
Miracle’s main customer base is in the mid to high end of the healthcare industry, logistics, retail supply chain, and automotive manufacturing. For instance, Miracle has been working with marketing company, Amway, for around eight years, across a number of operations including, but not limited to: data integration, database maintenance, development and maintenance of their Oracle SOA system and a number of other systems required to keep their business up with the current market. Miracle has fully integrated the systems they supply to Amway to allow quick deployment and cost reduction of any required upgrade.
Miracle is positioning itself to onboard more and more customers on to the IBM Appliances Managed Services (B2B , IBM Appliances and SAP) from India. Major revenue growth is being projected to come from the Managed Captive Outsourcing Centers for Fortune 1000 customers that Miracle started offering in the last quarter of 2013.